Shipping and returns
Packages are shipped within 12 to 24 hours after receipt of payment, on condition of choosing the DPD carrier. This period may be shorter if you place your order before 1 p.m., it can leave at 3 p.m. All our packages have a tracking number which is sent to you by email. You have the choice between 2 carriers, DPD and GLS. For customers who choose DPD, orders are sent Monday to Friday for next day delivery or within a maximum of 48 hours. For GLS, orders are picked up on Tuesday and Thursday for delivery within 24-48 hours. Whatever delivery method you choose, we'll send you a link to track your package online.
Shipping costs include preparation and packaging costs as well as postage. Shipping costs vary depending on the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping costs apply to each of them. Your package is shipped at your own risk, but special attention is paid to all products sent.
The dimensions of the boxes are appropriate and your items are properly protected.
To facilitate the recovery of your package, we offer delivery to Relay Points.
Shipping is free for all orders <10kg and > or equal to € 79.
The individual Customer has a right of withdrawal, which he can exercise without cause, within fourteen (14) clear days from the delivery of the order which will be exercised by the return at his expense of new products. (in their original packaging, unworn, unwashed or tried) accompanied by the original invoice and sent to the following address:
DECONINCK 30, rue Thomas-Bouquillon 7784 Warneton Belgique
After-sales service returns are the responsibility of the customer, the products must be packaged correctly so that they cannot be damaged during transport.
DPD relay point :
|Weight||0 à 1 kg||1 à 2 kg||2 à 4 kg||4 à 6kg||6 à 8 kg||8 à 10 kg||10 à 12 kg||12 à 14 kg||14 à 16 kg||16 à 18 kg||18 à 20 kg|
DPD at home :
|Weight||0 à 1 kg||1 à 2 kg||2 à 4 kg||4 à 6 kg||6 à 8 kg||8 à 10 kg||10 à 12 kg||12 à 14 kg||14 à 16 kg||16 à 18 kg||18 à 20 kg||20 à 22 kg||22 à 24 kg||24 à 27 kg||27 à 30 kg|
GLS relay point :
|Weight||0 à 2 kg||2 à 4 kg||4 à 8 kg||8 à 12kg||12 à 16 kg||16 à 20 kg||20 à 25 kg||25 à 30 kg|
GLS at home :
|Weight||0 à 2 kg||2 à 4 kg||4 à 8 kg||8 à 10kg||10 à 15 kg||15 à 20 kg||20 à 25 kg||25 à 30 kg||30 à 40 kg||50 à 60 kg||60 à 80 kg||100 à 120 kg||120 à 150 kg||+ 150kg|